Terms of Service

You may use our website to request diagnostic, repair, maintenance, and installation services for HVAC and plumbing equipment. You agree to provide accurate, current, and complete information when submitting a service request and to update that information if it changes.

You agree not to misuse the website, including attempting to disrupt its operation, submit false information, or access data you are not authorized to access.

NexPro is a service-first HVAC and plumbing company focused on diagnostics, preventive maintenance, and repairs. Installation and replacement services are available when appropriate. A standard diagnostic fee applies to evaluate equipment before any repair is authorized.

Estimates for repairs are provided after diagnosis. We do not guarantee that all repairs can be completed during the first visit, as completion depends on parts availability and equipment condition. Appointment requests submitted through our form are not confirmed until our team contacts you.

By providing your mobile phone number and checking the SMS consent box on our service request form, you expressly consent to receive recurring automated and non-automated text (SMS) messages from NexPro HVAC & Plumbing at the number you provided. These messages may include appointment confirmations, scheduling updates, technician arrival notices, service reminders, follow-ups, and related customer communications.

Consent is not a condition of any purchase. Providing a phone number and consenting to text messages is voluntary and is not required to request service or to make a purchase. You may submit a service request using only your name and email address.

Message frequency: The number of messages you receive will vary based on your service activity and the number of appointments scheduled.

Opt out: You may opt out of receiving SMS messages at any time by replying “STOP” to any message from us. Upon receiving your “STOP” request, we will send a single confirmation message, and no further messages will be sent unless you re-subscribe.

Help: For assistance, reply “HELP” to any message or contact us using the information in Section 9.

Carrier charges: Standard message and data rates may apply based on your mobile service plan. NexPro is not responsible for messaging or data charges imposed by your carrier.

Carrier liability: We are not liable for delivery failures, delays, or misrouting of messages caused by your mobile carrier or any third-party service provider.

Eligibility: You must be at least 18 years old and the owner or authorized user of the mobile number you provide. You are responsible for ensuring that consent to receive messages at that number has been obtained.

Appointment requests are reviewed and confirmed by our team. Availability, scheduling, and any applicable diagnostic or service fees are discussed before a visit is finalized. We reserve the right to reschedule or decline a request based on service area, equipment type, or availability.

Diagnostic fees and repair costs are communicated before work is authorized. Approved work is billed according to the agreed scope. We do not currently offer financing. Payment terms are discussed at the time of service.

We provide a workmanship guarantee on completed repairs. Specific warranty terms are communicated with the repair. We are not responsible for pre-existing equipment conditions, third-party parts, or issues unrelated to the work performed. Our services are provided on an “as available” basis, and we do not guarantee uninterrupted website access.

To the fullest extent permitted by law, NexPro HVAC & Plumbing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including any failure or delay in text message delivery. Our total liability for any claim is limited to the amount you paid us for the specific service giving rise to the claim.

We may revise these Terms at any time. Updates are effective when posted on this page. The “Last updated” date reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

If you have questions about these Terms or wish to opt out of SMS communications, contact us: