Service Desk

Request Service or Diagnostic Visit

We Don't Rush to Replace. We Find a Way to Repair. Reach our Newton dispatch team for equipment troubleshooting, repair visits, or maintenance program enrollment.

Direct Contact Information

Phone Dispatch

(857) 578-4111

contact@nexprohvac.com

Service Hours

Mon - Sat: 7:30 AM - 7:00 PM | Same-Day & Weekend Service Available

Service Headquarters

Newton, MA (Serving Wellesley, Needham, Weston, Brookline, Waltham, Watertown)

Central de atendimento e despacho oficial NexPro HVAC & Plumbing em Newton MA

Dedicated Service & Dispatch Desk

Real coordinators answering calls, clarifying symptoms, and scheduling technician visits.

What to Expect

Diagnostic Fee: To deliver an honest and thorough evaluation with calibrated instruments, an upfront diagnostic fee applies.

Approval Before Repair: You will receive a clear explanation of findings and repair costs before authorizing any work.

Emergency Availability: Same-day & weekend dispatch is available for heating failures, major AC outages, and active plumbing leaks.

Service Desk Dispatch

Service Request Form

Please complete the fields below. A member of our Newton dispatch team will contact you promptly.

First Name *

Last Name

Phone Number

Optional — needed only if you consent to calls or text messages.

Email Address *

City / Town (MA) *

Property Type

Primary Service Needed

Equipment Type

Symptoms or Problem Description

Diagnostic Fee Policy: To deliver an honest, thorough evaluation, a standard diagnostic fee applies to inspect, electrically test, and identify root causes. Before any repair work begins, you will receive a plain-language breakdown of the repair options and exact costs.

By checking this box, I consent to receive non-marketing text messages from NEXPRO LLC - (857) 382-4877, including appointment confirmations and reminder messages. Message frequency varies, message & data rates may apply. Text HELP for assistance, reply STOP to opt out.By checking this box, I consent to receive marketing and promotional messages including special offers, discounts, new product updates among others, from NEXPRO LLC at the phone number (857) 382-4877. Frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.