Privacy Policy

We collect information that you provide directly to us and information gathered automatically through your use of our website.

Information you provide:

• Full name and contact details (phone number, email address)
• Property location (city or ZIP code)
• Property type (residential or commercial)
• Service requested, equipment type, and a description of the problem
• Equipment brand, model, photos, and error codes you choose to share
• Preferred contact method and appointment window

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, referring URLs, and approximate location
• Usage data collected through analytics and tracking tools

We use the information we collect to:

• Respond to service requests and schedule diagnostic or repair visits
• Communicate with you about your appointment, findings, and repairs
• Send service reminders, appointment confirmations, and follow-ups
• Send promotional or maintenance-related messages when you have consented
• Improve our website, services, and customer support
• Comply with legal obligations and protect our rights

By providing your phone number and checking the SMS consent box on our service request form, you agree to receive text (SMS) messages from NexPro HVAC & Plumbing related to your service request, appointment scheduling, reminders, follow-ups, and related customer care.

Message frequency: Message frequency varies depending on your service activity. Typical messages include appointment confirmations, technician arrival updates, and service follow-ups.

Consent is not a condition of purchase. SMS consent is separate from any other consent and is optional. You are not required to provide a phone number or to consent to text messages in order to request service or make a purchase.

Opt out: You may cancel SMS service at any time by replying “STOP” to any message you receive from us. After opting out, you may receive one final confirmation message confirming your opt-out. No further messages will be sent unless you re-subscribe.

Help: For support, reply “HELP” to any message or contact us at the phone number or email listed below.

No sharing of mobile information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Carrier charges: Message and data rates may apply. NexPro is not responsible for any charges imposed by your mobile carrier for receiving text messages.

Carriers: We are not liable for delayed or undelivered messages due to carrier limitations or failures.

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: Third parties that support our operations (e.g., scheduling, customer relationship management, analytics, text messaging platforms) under agreements that protect your information.
• Legal compliance: When required by law, court order, or to protect our rights, safety, or property.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the protections of this policy.

Our website uses cookies and similar technologies to operate the site, analyze traffic, and improve user experience. You can control cookies through your browser settings, but disabling them may limit some functionality.

We retain personal information only as long as necessary to provide services, respond to requests, comply with legal obligations, and maintain accurate business records. Service and contact records may be retained for the duration of the customer relationship and for a reasonable period thereafter.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain communications. To exercise these rights, contact us using the information below.

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. The “Last updated” date at the top reflects the most recent revision. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or our data practices, contact us: